I had the pleasure of being "Scared Straight" at Kim Kahts owner of Associated Eviction Service's seminar yesterday. Kim is so knowledgeable - she's seen every scenario at every stage of the eviction process.
Sadly all relationships with tenants don't end ideally- some don't even start ideally!
My biggest takeaways from the seminar:
1. Follow your protocol - you have rules for a reason
2. Follow the law- document, document, document every interaction
3. Follow your actions to the end - don't let things peter out your inaction can hurt you in mediation
REIN teaches this and the seminar enforced it yesterday. Basically if you stick by your protocol it's a lot harder to get into unfavorable positions. Tenants understand "I just gotta follow the rules!"
Thanks Kim!
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